Refund Process
Refunds may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of reward points. Company is not responsible for refunds to a prepaid credit or debit card or a canceled credit card in the event the cardholder no longer has possession of it.
Domestic Returns
If You’ve Missed All Three DeliveryAttempts
If the carrier has attempted to deliver your package 3 times, the package will be returned to the sender. Once we have received the return we will issue a refund to the original form of payment deducting a 25% restocking fee and shipping cost from the total refund amount. Reshipments of returns may vary on a case by case basis.
We can only process a refund/ reshipment for the return if we have physically received the package at our facility. Please allow 2-3 business days for us to process the return and issue a refund.
Change of Mind and Order Adjustment Requests
Change of mind refund and order adjustment is only available before the products are shipped. Any used change of mind return requests will not be accepted.
For order cancellation requests, please contact us at cancellations@alybar.com with the Title “Cancel Request: Order #”. Once the order has been shipped and is in transit, we will not be able to cancel the
order.
Please note that we are only able to issue a refund to the original form of payment used at the time of purchase. If for any reason, we are unable to issue a refund to the form of payment used at the point of purchase, we will issue store credit equal to the amount of the intended refund. The Company is not responsible for refunds to Prepaid Cards or a Canceled Credit Card if the cardholder no longer has possession of it.
Lost and Stolen Packages
We offer Signature Confirmation for customers who want to ensure they receive their packages or for those shipping to an unsafe location. Signature confirmation may be added during checkout.
* Signature Confirmation is an additional fee of $6.99.
Company does not take any responsibility for packages that are lost or stolen after they are marked as delivered to their destination.
All related claims must be processed directly through your assigned courier.