Flavor
How long the vape is supposed to last
Before you ship a product back, make sure to contact the company at returns@alybar.com
When returning an order or products, please include your order number on the outside of the packaging or the original invoice within the packaging to ensure that we receive and can track the return.
Returns of any defective products are entitled to a replacement or cost of the product within 14 days of purchase.
Customers are required to pay ALL shipping costs associated with a defective product return, unless the product was received dead on arrival.
Note: Any product must be returned in its original packaging, including the retail box, manuals, cables, and any other item(s) originally included with the product. We cannot accept a return without all the aforementioned items, and we will have to send the product(s) back to you at your expenses.
All products claimed to be defective will be examined upon arrival. Any damage caused by the buyer will constitute a void of the manufacturer’s warranty. If the returned unit(s) is determined to be operating normally upon inspection, we will need to ship the same unit(s) back at the customer’s expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
Damaged, Missing or Wrong Item claims must be reported back to us within 48 hours from the time of delivery.
Please inspect your items carefully upon receiving them, it is your responsibility to check within the time span and notify us of any problem. You may be requested to ship the incorrect items back to our facility and/or submit an Affidavit Form to proceed with the process.
Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and are not covered by warranty.
All missing or broken items must be reported within 48 hours of receipt.
In regards to the cost of shipment for returns, customers may be responsible for the costs of shipping the items back to us. We do not offer replacements as defective items will result in an issuance of credit back to your account.